Policies
- We respect your privacy and will take reasonable measures to protect it, as more fully detailed below.
- Should you decide to register as a user on the Website, we may require you to provide us with personal information which includes but is not limited to –
- your name and surname;
- your email address;
- your physical address;
- your gender;
- your mobile number; and
- your date of birth.
- Should your personal information change, please inform us and provide us with updates to your personal information as soon as reasonably possible to enable us to update your personal information.
- You may choose to provide additional personal information to us, in which event you agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.
- Subject to clause 6 below, we will not, without your express consent:
- use your personal information for any purpose other than as set out below:
- in relation to the ordering, sale and delivery of Goods;
- to contact you regarding current or new Goods or services or any other goods offered by us or any of our divisions and/or partners (unless you have opted out from receiving marketing material from us);
- to inform you of new features, special offers and promotional competitions offered by us or any of our divisions and/or partners (unless you have opted out from receiving marketing material from us); and
- to improve our product selection and your experience on our Website by, for example, monitoring your browsing habits, or tracking your sales on the Website; or
- disclose your personal information to any third party other than as set out below:
- to our employees and/or third party service providers who assist us to interact with you via our Website, email or any other method, for the ordering of Goods or when delivering Goods to you, and thus need to know your personal information in order to assist us to communicate with you properly and efficiently;
- to our divisions and/or partners (including their employees and/or third party service providers) in order for them to interact directly with you via email or any other method for purposes of sending you marketing material regarding any current or new goods or services, new features, special offers or promotional items offered by them (unless you have opted out from receiving marketing material from us);
- to law enforcement, government officials, fraud detection agencies or other third parties when we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report or support the investigation into suspected illegal activity, or to investigate violations of these Terms and Conditions;
- to our service providers (under contract with us) who help with parts of our business operations (fraud prevention, marketing, technology services etc). However, our contracts dictate that these service providers may only use your information in connection with the services they perform for us and not for their own benefit;
- to our suppliers in order for them to liaise directly with you regarding any faulty Goods you have purchased which requires their involvement; and
- to any Third Party Seller for purposes of sending you an invoice for any Goods purchased from such Third Party Seller, which disclosed information will be limited to your email address (refer to clause 12 above).
- We are entitled to use or disclose your personal information if such use or disclosure is required in order to comply with any applicable law, subpoena, order of court or legal process served on us, or to protect and defend our rights or property. In the event of a fraudulent online payment, Sassy is entitled to disclose relevant personal information for criminal investigation purposes or in line with any other legal obligation for disclosure of the personal information which may be required of it.
- We will ensure that all of our employees, third party service providers, divisions and partners (including their employees and third party service providers) having access to your personal information are bound by appropriate and legally binding confidentiality obligations in relation to your personal information.
- Ratings and Reviews:When you provide a rating or review of a Product, you consent to us using that rating or review as we deem fit, including without limitation on the Website, in newsletters or other marketing material. The name that will appear next to that rating or review is your First Name, as you would have provided upon registration. If you do not agree to this, please do not put any ratings or reviews on the Website. We will not display your Last Name, nor any of your contact details, with a rating or review.
- use your personal information for any purpose other than as set out below:
- We will –
- treat your personal information as strictly confidential, save where we are entitled to share it as set out in this policy;
- take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;
- provide you with access to your personal information to view and/or update personal details;
- promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;
- provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable notice and request; and
- upon your request, promptly return or destroy any and all of your personal information in our possession or control, save for that which we are legally obliged to retain.
- We will not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period.
- Sassy undertakes never to sell or make your personal information available to any third party other than as provided for in this policy.
- Whilst we will do all things reasonably necessary to protect your rights of privacy, we cannot guarantee or accept any liability whatsoever for unauthorised or unlawful disclosures of your personal information, whilst in our possession, made by third parties who are not subject to our control, unless such disclosure is as a result of our gross negligence.
- If you disclose your personal information to a third party, such as an entity which operates a website linked to this Website or anyone other than Sassy, SASSY SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED BY YOU AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION TO THE THIRD PARTY. This is because we do not regulate or control how that third party uses your personal information. You should always ensure that you read the privacy policy of any third party.
- This website makes use of “cookies” to automatically collect information and data through the standard operation of the Internet servers. “Cookies” are small text files a website can use (and which we may use) to recognise repeat users, facilitate the user’s on-going access to and use of a website and allow a website to track usage behaviour and compile aggregate data that will allow the website operator to improve the functionality of the website and its content, and to display more focused advertising to a user by way of third party tools. The type of information collected by cookies is not used to personally identify you. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. Please note that cookies may be necessary to provide you with certain features available on our Website, and thus if you disable the cookies on your browser you may not be able to use those features, and your access to our Website will therefore be limited. If you do not disable “cookies”, you are deemed to consent to our use of any personal information collected using those cookies, subject to the provisions of this clause.
GENERAL MERCHANDISE
RETURNS AND EXCHANGE POLICY
INCLUDING WARRANTY – 2019 09
To be read with the TCs section. We want you to be completely happy with your purchase. However, if for any reason you are not entirely satisfied, you may return any item in its original condition and we will gladly exchange it for you under the guidance of our Returns and Exchange Policy that will be in effect as from 01 September 2019. We will gladly Return and Exchange products at our cost under the following circumstances only, for a period of 10 days after a product sale or delivery of goods:
- Received Wrong Item or Incorrect Items: If the items of products listed on your order do not match the products that you have received in your parcel, or you have received the incorrect product/s, or you received something that you did not order;
- Incomplete Order or Items Short: If all the products you have ordered are not in the parcel;
- If products you have ordered are damaged, broken or faulty in any way during transportation;
- If the product does not match our sample or our description;
- If the product is not fit for the purpose as described to the consumer;
- If your order was delivered to the incorrect address;
Should your parcel arrive at your delivery address under any of the circumstances above, please notify us immediately by calling our Customer Services Team on: 076 133 233 7 (Monday to Friday 10am –4:00pm). We will need to know what item(s) you received in error, if any and what item(s) were missing from your order. We will make all necessary arrangements to correct your order.We will gladly Return and Exchange products at our cost if the Direct Marketing Cool-Off Period applies:In terms of s16 of the CPA, if a consumer has bought goods are a result of direct marketing (buying from a catalogue, brochure or a price list, without viewing the product first), then for a period of 5 days after receiving the goods, the consumer can:
- return the goods,
- cancel the entire contract without penalty, and
- receive a full refund.
- The consumer will have to pay the costs to return the goods.
We do not accept Product Returns and Exchanges for:
- Change of mind returns: If you wish to return an item because you have changed your mind about your order;
- Products incorrectly ordered by you, including too many of a specific product ordered;
- Products “not selling”.
May we suggest that instead of returning the products, you run a promotion by either putting these products at a special attractive price to your clients, or to arrange for a promotional day with your Supplier Representative where these products can be demonstrated to your clients.Implied warranty of quality:In terms of s56 (read with s55) of the CPA, all goods sold to a consumer are sold with an implied warranty of quality, that cannot be contracted out of or revoked. The warranty gives the consumer the right to receive goods that:
- are reasonably suitable for the purpose that they are intended to be used for,
- are of good quality, free of defects and in good working order, and
- will be durable and usable for a reasonable period of time.
If goods are found not to comply with these requirements, then;
- up to 6 months after receiving the goods;
- the consumercan return the goods, or
- get the goods replaced, or
- get the goods repaired.
- The consumer can do any of these things without penalty; and
- at the supplier’s cost.
The definition of “A reasonable period of time” differs for each product sold and is a function of the specific use (normal or extraordinary). Some examples are given below in Table 1.
| Item | Description | Limitations |
Warranty Period from purchase date |
| 1.1 | Handbags, Small Leather Goods & Accessories | Normal use, no overloading. Limited to manufacturing defects only. | 30 days |
| 1.2 | Scarves & other clothing items | Normal use. Limited to manufacturing defects only. | 30 days |
| 1.3 | Fashion Jewellery | Normal use. Limited to manufacturing defects only. | 30 days |
| 1.4 | Silver Jewellery | Normal use. Limited to manufacturing defects only. | 6 months |
| 1.5 | Beauty Devices (small) | Normal use. Limited to manufacturing defects only. | 3 months |
| 1.6 | Beauty Devices (Salon use) | Normal use. Limited to manufacturing defects only. | 12 months |
| Others available on request | |||
Warranty covers normal use only. Defective goods will first be assessed within a maximum period of 10 days.Please Note: We cannot accept any of the following products for Exchange or Return due to the associated Health risks:
- Earrings;
- Any body piercing items;
- Personal clothing items (panties, bras, etc.)
We cannot accept products for Exchanges:
- If the product is not returned to us in a condition for resale;
- If we reasonably believe that the product has been used;
- If the product is not returned in its original packaging, making the product not fit for a resale;
- If you applied your own price stickers to the product leaving the product marked or soiled;
- If products are discoloured due to age, excess exposure to UV Light or Sunlight;
In such circumstances, we will notify you that no exchange will be available and you will be responsible for arranging for such goods to be returned to you within 10 days of our notification. When you send products back to us by Courier: Please ensure that you obtain a Proof from your Courier Company that the parcel was dispatched from you and that you have returned the goods, in the unlikely event that we do not receive the returned parcel. We reserve the right to: Assess the condition and age of returned goods prior to offering a return or exchange. This may result in a return of exchange being refused.
Implied warranty of quality:
In terms of s56 (read with s55) of the CPA, all goods sold to a consumer are sold with an implied warranty of quality, that cannot be contracted out of or revoked. The warranty gives the consumer the right to receive goods that:
- are reasonably suitable for the purpose that they are intended to be used for,
- are of good quality, free of defects and in good working order, and
- will be durable and usable for a reasonable period of time.
If goods are found not to comply with these requirements, then;
- up to 6 months after receiving the goods;
- the consumer can return the goods, or
- get the goods replaced, or
- get the goods repaired.
- The consumer can do any of these things without penalty; and
- at the supplier’s cost.
The definition of “A reasonable period of time” differs for each product sold and is a function of the specific use (normal or extraordinary). Some examples are given below in Table 1.
| Item | Description | Limitations |
Warranty Period from purchase date |
| 1.1 | Handbags, Small Leather Goods & Accessories | Normal use, no overloading. Limited to manufacturing defects only. | 30 days |
| 1.2 | Scarves & other clothing items | Normal use. Limited to manufacturing defects only. | 30 days |
| 1.3 | Fashion Jewellery | Normal use. Limited to manufacturing defects only. | 30 days |
| 1.4 | Silver Jewellery | Normal use. Limited to manufacturing defects only. | 6 months |
| 1.5 | Beauty Devices (small) | Normal use. Limited to manufacturing defects only. | 3 months |
| 1.6 | Beauty Devices (Salon use) | Normal use. Limited to manufacturing defects only. | 12 months |
| Others available on request | |||
Warranty covers normal use only. Defective goods will first be assessed within a maximum period of 10 days.
Please Note:
We cannot accept any of the following products for Exchange or Return due to the associated Health risks:
- Earrings;
- Any body piercing items;
- Personal clothing items (panties, bras, etc.)
We cannot accept products for Exchanges:
- If the product is not returned to us in a condition for resale;
- If we reasonably believe that the product has been used;
- If the product is not returned in its original packaging, making the product not fit for a resale;
- If you applied your own price stickers to the product leaving the product marked or soiled;
- If products are discoloured due to age, excess exposure to UV Light or Sunlight;
In such circumstances, we will notify you that no exchange will be available and you will be responsible for arranging for such goods to be returned to you within 10 days of our notification.
When you send products back to us by Courier:
Please ensure that you obtain a Proof from your Courier Company that the parcel was dispatched from you and that you have returned the goods, in the unlikely event that we do not receive the returned parcel.
We reserve the right to:
Assess the condition and age of returned goods prior to offering a return or exchange. This may result in a return of exchange being refused.